Shipping policy
UK Shipping
£6.50 Shipped by DPD 48-hour service. Mainland UK delivered in 2-3 business days. Deliveries to Guernsey, Isle of Man, or Jersey may take slightly longer; please allow 3-5 business days.
International Shipping
$35 USD on orders under $200. $30 USD on orders $200 and above. Please allow 5-8 working days for delivery.
International Tracking
In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email.
Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.
Order Processing
Orders placed after 2 PM GMT or on Saturday/Sunday will be dispatched the following working day.
Tracking
To track your parcel, please click on your tracking number at the top of the shipping confirmation email.
Having trouble tracking your order?
We will check your order status and give you an update. Please contact info@bossface.co.uk with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
Please allow six working days before querying your UK order, or eight working days before querying your Northern Ireland, AB postcodes, Highlands and Islands orders.
Delivery Times
We will use reasonable endeavors to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 14 days following the date of the order confirmation; however, we do not guarantee delivery by this date.
Additional Information
For any questions concerning the delivery of your order, please contact our Customer Services department.
Please note that delivery times may vary depending on the destination and shipping method selected.
Customers are responsible for any customs duties or taxes that may apply to international shipments.
If you have any questions regarding your order, shipping, or delivery, please reach out to our Customer Services team via our contact page or email info@bossface.com