Privacy Policy

Last Updated: 18th March 2026

At BOSSFACE Cosmeceuticals, we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.bossface.com (the "Site"), make a purchase, or interact with us. By using our Site, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

1.1 Personal Information

We collect personal information that you provide to us, including:

Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely through third-party providers)
Account login details (if applicable)

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on our Site
Cookies and tracking technologies (see Section 8 below)

1.3 Third-Party Information

We may receive information from third-party partners, including payment processors and social media platforms, where you have consented to sharing your data with us.

LEGAL BASIS FOR PROCESSING (UK GDPR)

Under UK GDPR, we rely on the following lawful bases to process your data:

Contractual Necessity: To process and fulfil your orders.
Legitimate Interests: To improve our services, prevent fraud, and manage our business operations.
Consent: For email and SMS marketing communications, including abandoned cart reminders.
Legal Obligation: To comply with applicable laws and regulations.

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Order Processing: To process and fulfil your purchases.
Customer Support: To respond to enquiries.
Marketing & Communication: To send promotional emails and SMS (with your consent).
SMS Communications: Including transactional updates and abandoned cart reminders.
Site Optimisation: To improve website functionality.
Fraud Prevention: To detect and prevent fraud.

SMS MARKETING TERMS & CONDITIONS

By providing your phone number and opting in, you consent to receive SMS messages from BOSSFACE Cosmeceuticals, which may include:

Order confirmations and delivery updates
Promotional offers and marketing messages
Abandoned cart reminders

Key Terms:

Message frequency may vary.
Standard message and data rates may apply.
You can opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us at info@bossface.couk.

Consent to receive SMS messages is not a condition of purchase.

SMS ABANDONED CART & COOKIES

BOSSFACE Cosmeceuticals’ website uses cookies and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned.

This information is used to determine when to send reminder messages via SMS, where you have explicitly opted in to receive such communications.

HOW WE HANDLE PHONE NUMBERS

We collect and use phone numbers to:

Send transactional messages (order confirmations and delivery updates)
Send marketing and promotional SMS messages (with consent)

Phone numbers and SMS consent data are stored securely and used only for the purposes outlined in this policy.

SHARING YOUR INFORMATION

We do not sell your personal data. However, we may share it with:

Service Providers: Including payment processors, shipping providers, SMS platforms, and analytics services
Legal Authorities: Where required by law
Business Transfers: In case of merger or acquisition

Important: Text messaging originator opt-in data and consent will not be shared with any third parties.

INTERNATIONAL DATA TRANSFERS

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

LOCATION DATA

We may collect approximate location data via IP address or device settings to:

Provide relevant content or offers
Improve user experience
Support fraud prevention

Location data is processed only where permitted and, where required, with your consent.

DATA SECURITY & RETENTION

We implement appropriate technical and organisational measures to protect your data. We retain personal data only as long as necessary for the purposes outlined in this policy and to meet legal obligations.

YOUR RIGHTS (UK GDPR)

You have the following rights:

Right to access your personal data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

To exercise your rights, contact us at info@bossface.couk.

COOKIES & TRACKING TECHNOLOGIES

We use cookies to enhance your experience, analyse traffic, and support features such as abandoned cart tracking. You can manage cookie preferences through your browser settings.

THIRD-PARTY LINKS

Our Site may contain links to external websites. We are not responsible for their privacy practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

CONTACT US

If you have any questions about this Privacy Policy or your data, please contact us at:

info@bossface.couk

Office (ICO): https://www.ico.org.uk